customer testimonials

Stories with a happy ending...

Gorgeous Tanzanite Earrings

"I love tanzanite earrings as the stone is an amazing colour and I know it's expensive, but straight away I was reassured I could get it for a great price. They were patient with me as I took a while to decide from the selection of stones. The service was brilliant and it didn't take long to receive my gorgeous earrings."

Samantha Ferrier
Replicating a Design

"I enquired about replicating a piece of jewellery I had come across on the high street. I sent in links of several examples I liked and you responded quickly and professionally with pricing and images of the final design. Once I'd decided, you were quick to produce the item and I was very pleased with the quality, service and price."

Catherine Alderson
Very Special Engagement Ring

"Gary James were able to recreate my mother's engagement ring after the mount had unfortunately worn down. They took the loose diamond that had fallen and advised on style and suitability for a new mount and produced a stunning new ring design. I am extremely pleased with the result and the straightforward service."

Marilyn Brenard
Just in Time for Christmas

"Thank you for the assistance provided when purchasing the gold fox brooch for my wife. Although it wasn't part of your stock, you and your colleagues were able to produce a number of designs quickly to ensure it was available in time for Christmas. Lesley was delighted with the brooch and it has been proudly displayed on more than one occasion. Thank you for all your help."

Grahame Reynolds
Diamond Earrings

"I was looking to purchase some diamond jewellery as a birthday gift and knew that Gary James had a core collection of products ready to browse. I arranged a consultation and it was clear from the start that they were very knowledgable on the subject of diamonds, their cut and various qualities. I was able to make a quick choice and placed an order. The look on the birthday girls face was a picture and she has hardly taken off her new diamond earrings. Highly recommended on service and quality of product."

Ian Morris
Antique Engagement Ring

"I would like to thank you for the care and attention you gave my engagement ring over the past couple of weeks. It was an antique engagement ring and very precious to me with a pretty diamond. Over the years the ring had worn and was in danger of wearing completely. I was told very kindly that the existing setting could not be saved but I was able to have a new setting made in the original style. I am absolutely thrilled with it and the diamond now seems to twinkle far more."

Pip Buist
The Perfect Engagement Ring

"You have gained me so many brownie points. Becky was absolutely delighted with her engagement ring. She said it was perfect and exactly what she would have chosen herself. She loves the fact that it has been custom made and there will not be another one like it. I can't thank you enough for providing the perfect ring. For me it was easy, I just had to choose the diamond and left you to do all the hard work."

Greg Grimshaw
Replacing a Stolen Ring

"Unfortunately we were looking to replace my wife's stolen ring but thought of nobody better to do so. After a good look through your core collection, we decided on a unique diamond ring, set in white gold. You arranged for a custom made diamond in the size we required and then delivered the new ring in plenty of time before her birthday. It looks fantastic and my wife loved it. Thank you. I have no hesitation recommending you."

Ken Edwards
First Class After Sales Service

"My wife's birthday falls within a month of Christmas and our anniversary so I purchased a three-piece set comprising of a pendant, necklace and ring, allowing me to gift one item on each day. She was delighted with the gifts on each special occasion. Your after sales service is first class, helping my wife who had difficulty fitting the ring because of her arthritis. You were very helpful in resolving this and it is genuinely appreciated."

Graham Reynolds
Unique Design

Gary James is the go to for any jewellery and fine diamond pieces. The work is absolutely beautiful. I was looking to upgrade my engagement ring and Gary came round for a consultation, and knew exactly what I was looking for. The whole process has been an absolute pleasure. I got my ring yesterday and I cannot stop staring at it. This will be the first of many diamonds I purchase and I’ll be telling all my friends and family about you! You are a star and the only diamond specialist I’ll be going to!

Poonam Shah
A Wonderful Job

"I would like to express my thanks for a wonderful job you carried out for my partners Christmas present. Equally, she is delighted with the necklace that you produced. I would have absolutely no hesitation in recommending you to my friends and family. Thanks again for a top job."

Darren Jay
Knowledge is Second to None

An amazing professional. We were really looked after and received top quality customer care. Gary James provide all types of luxury jewellery for a fraction of the retail price. The knowledge is second to none, and they really go out of their way to make the client speechless. Absolutely 100% recommend, will certainly be buying more from you in future and telling all my friends and family alike.

Rishi Patel
Thank You

"Fantastic service! Very personal, professional and extremely competitive. Thank you so much for all of your help!"

Penny Fairbairn
Wedding Ring Repair

"After I had my wedding ring repaired and polished it looked better than the day it was put on my finger. absolutely delighted with it!"

Tonia Andrews Evans
Unique Bracelet Design

"I referred you to my mum who was planning a special gift for my sister. The gift was in memory of my late father and we wanted a unique bracelet inspired by designs of some high street products that we liked. You were very helpful and patient with all the back and forth. Your expertise, guidance and advice helped us through the design process meeting our expectations and delivering the end product on time and on budget. My sister was extremely happy!"

Shina Saigal